Each and every piece is designed and handpainted by Toasted Glass creator, Monique Low. Therefore, you may have to allow a little time for your order to be made. Currently, orders are dispatched within 7 days and from there, delivery times will vary according to your selected postage.
Every piece is carefully wrapped and then securely packed for posting by Royal Mail. Shipping is calculated by weight and UK shoppers will be given the option to select 1st or 2nd class delivery once you have begun the payment process. Royal Mail aims to deliver within 2-3 days for Royal Mail Tracked 48 and 1-2 for Royal Mail 24.The shipping times apply from date of dispatch only and not from date of order.
Overseas shipping is also determined by weight and will be sent by Airmail (Fully Tracked) generally arriving within a 5 - 15 business day period from date of dispatch rather than from date of order. (European orders are generally within 5 days, US orders, within 10 days and Australian orders within 15).
These services are all fully tracked. You will be sent a tracking code with your Shipping Notification email and can follow your orders progress at Royal Mail Track and Trace: https://www.royalmail.com/track-your-item.
If you would like to receive email or text notifications about your parcel's progress, please leave your details when ordering. Likewise, if you would like to specify a safe place to leave your parcel, please leave details.
As all Toasted Glass pieces are custom made, I cannot accept returns or exchanges, but if an item is damaged in transit, I am happy to refund or replace, as preferred. Proof of damage is required in order to facilitate either option and should be sent in the form of photographic evidence, showing both the damage to packaging and the item itself. This is required by the shipping company insurance and unfortunately a refund or exchange cannot be given without it.
If your order is incorrect - ie, wrong item sent or personalisation does not match the notes given, I accept full responsibility and will of course refund or exchange and cover the cost of return postage, if the original item needs to be sent back to me. Again, photographic evidence is required.
Please note that UK shoppers whose orders total more than £60 are eligible for free shipping.
Shipping rates on orders up to 20kg in weight
Overseas Shipping Rates
All overseas orders are sent by Airmail using a Fully Tracked Service
European orders typically arrive within 3-5 (business) days of dispatch
US orders typically arrive within 5-10 (business) days of dispatch
Rest of World orders typically arrive within 10-15 (business) days of dispatch
Due to a change in charges from the USA, there has been a sharp increase in US shipping costs, which is outlined below.
European Shipping Rates